Return Policy

RETURN POLICY

Our policy lasts 30 days.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. 

Back Order Items:  If your order or certain items on your order were placed on back order by our company and/or delivery was delayed due to sold out of a special TV Offer promotion… In this case, we would allow any unopened items within 30 days from back the delivery date.  This is only in the case of a back order issue.

** To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. With inner and outer seals intact and to include the outer plastic bottle shrink wrap (if applies) to original packaging of designated item.

If you meet the above requirements, Please Contact our Customer Support team so that we may assist you with your return and assign a Return Merchandise Authorization number.

  1. 1) Send Your Return Request by Email:  customersupport@primroseleaf.com

To complete your return, we require an assigned RMA # and a receipt or proof of purchase.

Please do not send your purchase back to our company without Return Authorization Number.  This can be obtained only through our Customer Support team. Any returned packages received without RMA Number on packaging, at not accepted and will be refused and returned to sender.

Any item that is returned more than 30 days after delivery is not eligible for refund.

Non-returnable items:  Nutritional supplement items that are opened or partially used are not eligible for return or refund.  Additional non-returnable items such as (Books, Pro Biotic supplements)

Refunds (if applicable)

We do recommend mailing your items return package with a tracking number, so that you may keep track of your returned package and to ensure that our company receives delivery safely. 

We are not responsible for return packages that are lost or undelivered by the carrier (USPS, UPS or FedEx) etc. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  Please allow up to 2 – 3 weeks for processing.  However, most returns are processed usually within 5 – 10 business days.

Sale items (if applicable) Regular priced items meeting the above mentioned terms (un-opened/un-used) may be eligible for refund.  Sale items or final sale items will not be refunded.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

*We recommend using a tracking number service or purchasing shipping insurance. We are not responsible for lost returned packages.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at: customersupport@primroseleaf.com.